We have the experience to service & support your fleet every step of the way
Network of certified service technicians
Spare parts shipped directly to you
Strong support to minimize your downtime
What customers say about our support
We have a network of local technicians
We have a growing network of hand-picked service technicians across the US who will support your new equipment from its initial setup on Day 1 throughout its lifetime. If we do not have tech in your area, we find, train, and certify someone great for the job.
Rich Sterling, CO
Mobile Diesel Equipment Service Technician
Rich has 11 mobile trucks fully loaded with tools to tackle almost any job. He personally meets every new customer he works with to establish a strong relationship, and is eager to work with Machinery Partner to continue growing his business to servicing equipment.
Brett Palmer, MA
BP Mechanical Service
Brett is an expert with 10+ years of experience. He can can fix anything from jaw plates, hydraulic circuits, to running computer diagnostics on CAT engines. He is equipped with modern tools including a hoist, custom hydraulic hose fabrication, and a well-stocked service truck to quickly solve any situation.
BP Mechanical's Facebook Business Page
...and many more in our service technician network
We take spare parts very seriously
To minimize your downtime we direct ship available spare parts on-demand to you, overnight if necessary. We provide pre-built spare parts packages you can buy.
On-Demand Parts Fulfillment
When a critical part is required, Machinery Partner is ready to support. We can direct ship most parts and provide overnight shipping when necessary.
Service Kits
We have worked with equipment manufacturers to have the right Service Kits that include things like filters for the regularly scheduled service intervals, and oil changes.
We answer the phone when you call
Time is a scarce commodity. We have built transparent, honest after-sales support with short response times. We will tell you when we can do something and when we cannot. We will keep you informed at every step of the process.
Dedicated Account Manager
After buying your new equipment you will get a dedicated Account Manager as a point of contact to field all your questions. This person will be there for you to help quickly resolve issues in the field, source spare parts and more.
Expert Advice & Plant Planning
Our equipment and material experts can help you select the right equipment for your needs, help you with your plant planning and advise you on how to get the most out of your setup.
Setup Day Support
When you receive your new equipment you will experience a well-scripted setup day. The morning will consist of Post Delivery Inspection (PDI) where your local service technician will go over the equipment from top to bottom to ensure everything is working order. While the afternoon will be spent on operator training and running material.
Fleet Management Portal
On our mobile-friendly Fleet Management Portal, you can get important information about your equipment, from operation and service manuals, how-to and machine overview videos, and status updates on service tickets.
The Machinery Partner Support Difference
We are improving Support everyday at Machinery Partner and work hard to refine our processes and implement technology that can provide a better experience and improved results for you.
Regular Support Meetings
Our Service & Support team regurarly meet and reviews all Open Customer tickets and takes corrective action if customer issues are not moving to resolution quickly. We ensure the root cause is understood, a technician is being scheduled, parts are being sourced if need be, and communication with you is happening regularly.
Direct Line to Manufacturers
We provide front line support to get your issues resolved, but when an issue requires deep expertise, we have a direct line to manufacturers to get it sorted. We also have regular check-ins with them to ensure issues are getting resolved.
Continuous Support Improvement
We track every support issue with our internal ticketing system. This is how we document the issue, track resolution, and get valuable operational data. We measure open rates and mean time to resolution for issues to ensure we are improving all the time.
