Shipping policy

Effective Date: July 15, 2024.

This shipping policy outlines shipping for large machinery, such as crushers and screeners, and does not apply to spare parts. For spare part shipping inquiries, please contact our service and support department at +1 800 329 3375.

• Orders Over $100k: Free shipping to mainland USA (excludes Hawaii, Alaska, Puerto Rico).
• Orders Under $100k: Free international shipping to USA holding yard; customer pays domestic transportation from yard to final address.
• Used and Dealership Equipment: Shipping not included; costs provided by sales representative and will be made clear to you before purchase.

For full shipping policy see below

After you have bought a machine with Machinery Partner, the order process will begin right away. Shipping time is an estimate. For machines already in the USA, shipping typically takes 7 days. For machines not in the country, it typically takes 6-8 weeks for the order to ship internationally and pass customs. Your sales representative will provide an estimated ship date at the time of purchase and will be in close contact with you as shipping approaches. Please note that these are estimates, as shipping delays or hold-ups at ports are outside our control.

• Orders Over $100k: Machinery Partner covers the shipping for machines or orders over $100k, including international and domestic transportation to the customer's site in mainland USA. Exclusions apply for additional shipping costs to Hawaii, Alaska, and Puerto Rico. Pricing does not include any state tax or tariffs. Customers in Hawaii, Alaska, and Puerto Rico will receive a quote for shipping at the time of order.
• Orders Under $100k: For machines or orders under $100k, Machinery Partner will cover the international shipping from the manufacturer to the USA. The customer is responsible for paying the shipping from the holding yard in the USA to their shipping address. Shipping costs will be calculated and confirmed at the time of purchase. You can also request a shipping estimate at any time.
• Used and Dealership Equipment: Shipping is not included for used or dealership equipment. Dealership equipment is currently not listed on our website and refers to equipment sold through Machinery Partner as a third-party facilitator. Used equipment is clearly marked on our website and will also be clarified by your sales representative if you are purchasing a used unit. You will be made aware of the shipping costs in your sales agreement and by your sales representative.

• Currently, we do not ship outside of the USA.

• Spare Parts: This policy applies to machinery only. For information on spare parts shipping, please contact our service department.
• Delivery Scheduling: We aim to deliver the machine to your yard at a time that suits both the delivery driver and the customer. However, please allow some flexibility as we are subject to the driver’s delivery schedule. We will be in contact with you and the delivery driver to keep you informed as the delivery date approaches.

• Your sales representative will be in contact throughout the shipping process to keep you updated.

• Machinery Partner covers the initial shipping from the manufacturer to the USA. For domestic transportations, any additional state taxes or tariffs are not included in the shipping costs.

• In the event your order is damaged or lost during shipping, please contact Machinery Partner for further steps. Retain all packaging materials and damaged goods before filing a claim.

• For more information on fees, returns, cancellations, and exchanges, please refer to your sales agreement or contact your sales representative.

For any further questions or concerns, please contact our customer service team at +1 800 329 3375